Joel Vengco, VP & CIO, Baystate Health. Interoperability is extremely critical for the advancement of healthcare. In fact, it is necessary for surviving in today’s healthcare environment. A health system can no longer simply rely on its physical locations for seeing and managing patients; rely on its EMR and Revenue Cycle systems for comprehensive information about its patients; and it certainly cannot manage populations without platforms that create collaboration, interoperability, and insight. Health Information Exchanges (HIEs) are finally evolving into a crucial platform for such requirements. HIEs are not simply just about data aggregation and exchange, but can be purposed for much more benefit, especially in the environment of value-based care and population health. Joel describes the HIE in western Massachusetts and the impact it has on patient care.