Race to Results: Accelerating Knowledge Adoption to Improve Quality at CHCA

Donna Payne, EVP, Child Health Corporation of America, and Janet Guptill, Consultant, Health Evolutions, present a case study of Child Health Corporation of America (CHCA), an alliance of 42 freestanding children’s hospitals which acts as a catalyst for performance improvement through a systematic process of knowledge discovery and transfer. They describe the strategy, organizational design, operational processes, technology infrastructure, and future plans that are behind the organization’s vision, and share the process, findings, lessons learned, and results to date of a multi-year project to establish organizational transformation and performance improvement as a core competency among its hospitals.