Rapid Transformation of IT During COVID-19, and What’s Next at Beaumont Health

Ken Septer, VP Infrastructure & IT Service Delivery, Patricia Plata West (DeCamillo), MS, BSN, RN, Customer Relationship Manager, IT CRM, Colette Calliea, IT CRM (Troy & Grosse Pointe), Andrea Judd, IT CRM (Royal Oak), and Michele Ruppal, IT CRM (Dearborn & Farmington Hills), Beaumont Health.  National COVID-19 impact data have shown that Michigan was one of the hardest hit states in the country, and Beaumont Health treated a large percentage of the patient load. During this time, IT proved instrumental in facilitating changes during the pandemic. Beaumont IT CRM leaders connect Operational partners with IT Partners.  When the pandemic hit, IT facilitated multiple changes including the transformation of clinical spaces, expanded logistics in the Emergency Operations Centers, organization and support of a remote workforce, and drastically enhanced Telehealth presence, among other changes. The Beaumont IT CRM team shares how IT roles morphed during COVID-19, and lessons learned in the process.  The intent of this teleconference is to facilitate an open dialogue of how other healthcare systems have also implemented IT business relationship management programs to enhance agility and share lessons learned to help prepare for a potential COVID-19 surge.