Respond, Recover and Reimagine: Consumer & Virtual Health Strategies for COVID-19 at IU Health

Ian McDaniel, PT, MBA, Executive Director Virtual Care, System Clinical Services, and Michele Saysana, MD, FAAP, VP Safety, Quality & Patient Improvement and Chief Patient Safety & Quality Officer, Indiana University Health, and Andy Penn, VP Virtual Health, Cerner.   COVID-19 has demonstrated the urgent need for healthcare organizations to become more agile in finding new ways to deliver patient care.

Consumer engagement and virtual health innovations have been deployed across healthcare in response to COVID-19 and will continue to be of importance during the recovery phase. This teleconference explores critical consumer engagement strategies organizations are leveraging to respond, recover and reimagine health care delivery to help improve business operations and patient outcomes.  Learn how they responded from deploying virtual health care technologies to how they reimagined the future by integrating as an ongoing strategy.