The Importance of Operational Benchmarking: Hospital Sisters Health System

Jean M. Jensen, RN, MS, MHSA, FACHE, VP Redesign/Operational Excellence, Hospital Sisters Health System, Melissa Wade, Business Manager Nursing Services, St. John’s Hospital, and Phil Gaughan, Senior Director, Operational Improvement, Truven Health Analytics. Current industry trends on productivity, utilization, and cost are explained and discussed. Learn how to integrate external benchmarks into a daily, bi-weekly, and year-to-date automated staffing report card. These automated reports include departmental volumes and actual staffing levels, which assist in monitoring whether appropriate flexing occurred. The results are color-coded, which alert leadership to possible financial and safety/quality staffing levels.