The Journey to Ambient Clinical Intelligence at Rush University Medical Center

Jordan Dale, MD, Acting CMIO, Rush University Medical Center and Jared Pelo, MD, CMIO, Nuance.  In 2018, Rush University Medical Center was one of the first medical centers to adopt AI-powered virtual assistant solutions as a stepping stone toward ambient clinical intelligence.  Today, amid the shift to new hybrid in-person and virtual care delivery models, Rush is rapidly expanding ambient clinical intelligence to automate documentation in the physician-patient encounter.  Dr. Dale will share how Rush is scaling ambient technology across 20 clinical areas, and the impact it is having on documentation workflows, physician satisfaction, and patient engagement.