The Toll of Downtime; Educating Your Board About the True Cost of Being Down

Mark R. Anderson, FHIMSS, CPHIMS, and CEO, AC Group, describes downtime and it’s cost and impact as an important factor for every healthcare organization. Healthcare CIO’s must ensure that downtime is minimized through close system management and by working closely with each technology vendor. He provides guidelines for signing new contracts, and selecting vendors based on functionality, price, performance, and up-time guarantees. The presentation highlights a study conducted to determine the actual cost of downtime and will provide a guideline for calculating actual downtime cost for your own organization.