Transforming Patient Access to Care

David Jaspan, DO, FACOOG, Chair, Access Governance Committee and Chair, Obstetrics and Gynecology, Einstein Healthcare Network, and James Farley, National VP Value Creation, UnitedHealthcare.  Einstein Health Network (EHN), was struggling with recurring and growing financial losses, both in their medical group and at their hospital. Wait times in the medical network were extremely long – up to nine months for a new appointment – and they experienced significant “referral leakage.”  EHN leaders identified patient access as one of the sources of their financial challenges ($81M loss). While it was difficult for patients to get appointments with physicians, the no-show rate was high (19.4%) and most practices had excess clinical capacity.  Learn how EHN used predictive analytics, variance audits and advance access models to turn things around as Dr. Jaspan and James summarize how they resolved these issues.