Virtual Health Accelerated: How can Healthcare Organizations take Advantage of the Current Momentum?

Bill Fera, MD, Principal; Urvi Shah, Senior Manager; Maulesh Shukla, Manager; and Casey Korba, Research and Policy Manager, Deloitte. The COVID-19 pandemic triggered a dramatic adoption of virtual health. The Deloitte Center for Health Solutions’ recent study examined how the healthcare system’s experience in 2020 changed the practice of medicine, how consumers and clinicians are likely to use virtual health in the future, and how care delivery models might be transformed. As health systems continue to recover from the pandemic, Dr. Fera, Urvi, Maulesh, and Casey discuss how they should work to thoughtfully scale up new learnings and transition to a longer-term, enterprise-wide approach.