WEBINAR | Role of Innovation and Technology in Dealing with the “New Normal” of Healthcare

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Roberta Schwartz, PhD, EVP & Chief Innovation Officer; Ken Letkeman, SVP & CIO; Tesha Montgomery, RN, MHA, FACHE, VP, Operations for Physician Organization; Thomas Vernon, VP of Talent & Experience; Murat Uralkan, Director of Innovation, Houston Methodist.  COVID-19 has significantly changed the healthcare industry — the way that we deliver care, approach telemedicine and automation; how we engage with our patients; and how healthcare providers adopt technology in daily operations. With support from our CEO, a leadership group named DIOP (Digital Innovation Obsessed People) created a Center for Innovation and has been focusing on implementing innovative technologies in virtual care, digital care pathways, intelligent automation and natural language processing. DIOP also spearheaded building a living laboratory, called Tech Hub. These investments have paid dividends during the COVID-19 crisis and have helped our organization navigate through the unknowns of the pandemic while continuing to provide care for our patients and support our community.  Dr. Schwartz, Ken, Tesha,  Tom and Murat give insights on how digital technologies were adopted, how change management issues were navigated, and the role innovation plays in shaping the “new normal” for patient care.