Workplace Violence Policies at THR: How Does it Impact our Clinical Staff?

Mary Beth Mitchell, RN, CNIO, and Myrna Correa Sierra, M.Ed, Program Manager Employee Safety, Texas Health Resources.  Mary Beth discusses the concerns in the hospital environment around aggression or violence by patients and/or family and visitors.  She focuses on the problem of workplace violence and what Texas Health Resources did to promote a safe environment for clinicians and staff.  Emphasis will be on how THR defines and characterizes aggressive or threatening behavior, how they use the EMR for identification of patients/family demonstrating aggressive behavior and how that is displayed in the record, as awareness for clinicians and other staff providing care.  She also shows the reports and outcomes from this effort, in terms of incidence, prevalence, and impact on the workforce.