Michelle Conger joined OSF HealthCare in 1994. Since that time, she has served OSF with growing executive responsibility at both the local and enterprise levels.

Ms. Conger served as the senior vice president of Performance Improvement until 2010 when she began serving as the chief strategy officer for OSF HealthCare. As the chief strategy officer (CSO), Ms. Conger has responsibility for the development of systemwide strategy, growth and business development plans, marketing, communications and innovation. In 2019, in addition to her role as CSO, Ms. Conger became the first CEO of OSF OnCall, the OSF digital health hub. This responsibility includes the execution of digital strategy, virtual care platforms and on demand care models.

Her professional accomplishments also include achieving a Six Sigma black belt (2002) and Six Sigma master black belt (2003) as well as being named one of Modern Healthcare’s Top Innovators (2022) and to Becker’s list of 65 health system chief strategy officers to know (2023). Ms. Conger holds a master’s in social work from the University of Illinois.