UW Health (UWH), a Madison-based integrated system of 700,000 patients, is prioritizing its information services (IS) to meet steep demands. Through its IS operating model roadmap, UWH is focused on becoming a trusted partner, agile processes and providing delightful service. VP IS Business Relationship Management Stacy Rasmussen, Director IS Business Relationship Management Sue Peterson, and Director, IS Applied Science Frank Liao are leading the charge.
The roadmap supports UWH’s goals by allowing for the right work to get done quickly, defining how they do things, and aligning initiatives into an actionable backlog. UWH IS is also working from a Team of Teams concept, transitioning from a “ticket taker” to a demand-shaping mentality, with coaching and talent management to increase capacity.
UWH IS is on a journey to long-term sustainability, with Rasmussen, Peterson, and Liao at the helm. Through the roadmap, they are helping UWH prioritize, focus on the most important things, and deliver solutions that drive value and contribute to the overall goals.
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